Holly gains Level 2 in Business Administration Apprenticeship
Wednesday 14 March 2018 

Congratulations to Holly who achieved her Level 2 Business Administration Apprenticeship last year.

Holly is a great asset to the Administration and Reception team at Boston West Hospital. She has worked in this busy department for almost three years and was delighted when she was given the opportunity to take the apprenticeship.

The apprenticeship gave Holly in-depth knowledge of the wide and varied Administration function that requires juggling many day-to-day tasks to ensure the smooth running of the patient administrative process throughout the patient journey.

The variety of modules in the apprenticeship ranged from customer service and ensuring all patient queries are dealt with efficiently and professionally, through to understanding computer systems. Holly was supported by her Manager who acted as a mentor and who also ensured she was allocated time to the apprenticeship.

Holly enjoys the front of house Administration and Reception roles where she and her team are often the first point of contact for all persons attending the hospital, including patients, staff, visitors and, Consultants.

“I found the apprenticeship really interesting and enjoyable. It was great to have the chance to learn the different aspects of the job whilst putting them into practice daily. It has helped me understand the processes involved and allowed me to use the knowledge to do my job better” says Holly.

“I’m grateful to Boston West Hospital for supporting my personal development. I am keen to learn and have aspirations to train more so that I can continue learning and performing well in my job.”

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