Following the lifting of restrictions by the Government, we would like to reassure all our patients that the way we interact with you will not be changing. All staff and consultants will continue to wear face coverings and maintain social distancing, and we require our patients and visitors to do the same, so that we are all protected.

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Patient Feedback

If you would like to leave feedback regarding your care at Boston West Hospital please click here or follow the links below to submit your feedback:

  • Private Health (for self pay and insured patients) Click ‘Write a review’ and add your comments
  • NHS Patient feedback Simply click ‘leave review’ to add your comments.
  • Facebook Give your experience a rating out of 5 and add your comments.
  • Google Click ‘write a review' to leave your comment on our Google listing.

    We aim to the provide the very best of care to you by offering services and facilities of the highest standard.If we have failed to meet these standards please tell a member of the team and we will try and resolve your concerns in person, whilst you are here.
    However, if you wish to make a formal complaint, please write to the General Manager of the hospital and outline in your letter:
    • The nature of the complaint
    • Names and positions of any staff members involved (if you know them)
    • When the events took place
    • Any action you may have already taken
    • What we can do to resolve your complaint
    Once this letter has been received, you will receive written confirmation and your complaint will then be thoroughly investigated in accordance with our Hospital Complaints policy
Reputation Summary

Read what our patients are saying on NHS Choices:

  • I was admitted for a day ward op in Urology. From the moment I walked in and spoke to the receptionist it was clear what a professional set up this was. I was asked to take a seat and within minutes was being called through. Everyone just put me at ease throughout my visit from the HCAs, nurses to the Consultant. I was very worried but needn't have been. Everywhere was spotlessly clean and tidy. Customer care was perfect and the whole process was exceptional - I cannot praise the place enough.
  • I had both cataract eyes done and was very well treated and the procedure went very well and after care was excellent the staff were polite and kept me well informed me of every step of the procedure

Full details can be seen here:  NHS Patient feedback

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